Job Description
Launch your tech career with TechFlow Solutions! We're seeking passionate entry-level IT professionals to join our dynamic San Antonio team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document incidents and maintain service request tickets
- Collaborate with senior engineers on system upgrades
- Train users on new technology implementations
- Monitor network performance and system health
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs for equipment handling
- Valid Texas driver's license for occasional site visits