Job Description
Are you a tech-savvy graduate ready to launch your IT career in Philadelphia? TechSolutions Inc. is seeking a passionate Junior IT Support Specialist to join our dynamic team. You'll gain hands-on experience in enterprise environments while supporting our clients' critical infrastructure. Enjoy mentorship from senior engineers, competitive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Our Philadelphia office offers a collaborative culture with modern amenities and easy access to public transit. Perfect for recent graduates eager to build foundational skills in networking, security, and system administration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams to resolve system outages
- Assist in cybersecurity initiatives including patch management and access control
- Train end-users on new technologies and best practices
- Participate in IT infrastructure upgrades and migrations
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- 1-2 years of internship/volunteer IT experience (academic projects acceptable)
- Proficiency in Windows OS and Active Directory administration
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service orientation
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Valid Pennsylvania driver's license (for occasional site visits)