Job Description
Join our dynamic team at TechSolutions Inc., a leading technology firm serving Houston's thriving business community. We're seeking passionate entry-level IT professionals eager to launch their careers in a supportive environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering exceptional IT solutions.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with desktop and laptop deployments, configurations, and maintenance
- Troubleshoot and resolve system problems via ticketing systems
- Document procedures, solutions, and technical specifications
- Collaborate with senior IT staff on infrastructure projects
- Support cybersecurity initiatives including access management and updates
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments
- Valid Texas driver's license (for occasional on-site visits)