Job Description
Join our dynamic IT team in Chicago and kickstart your career in technology! We're seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while working in a collaborative environment dedicated to professional growth.
At TechSolutions Inc., we pride ourselves on fostering talent and providing clear career progression paths. You'll receive comprehensive training and mentorship from senior engineers while supporting diverse infrastructure projects across multiple industries.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and migrations
- Monitor system performance and troubleshoot security incidents
- Deliver exceptional customer service through ticketing systems and direct support
- Assist with cloud infrastructure management and basic scripting tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site client visits