Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking passionate entry-level professionals to provide critical technical support and drive digital transformation. We offer comprehensive training, mentorship programs, and a collaborative environment where your growth is prioritized. As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues and implementing cutting-edge solutions across our organization.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support and on-site assistance
- Deploy and configure desktop/laptop systems with Windows 10/11 and enterprise applications
- Manage user accounts and permissions in Active Directory and cloud platforms
- Document technical processes and maintain accurate IT asset inventory
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on system upgrades and security protocols
- Provide training to end-users on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cybersecurity principles
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong problem-solving skills with ability to research technical solutions
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25 lbs for equipment handling