Job Description
Join our innovative Oakland-based team as a Junior IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their career in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting a diverse client base. Our collaborative culture offers mentorship from senior engineers and rapid growth opportunities. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 150+ workstations
- Manage user accounts and permissions via Active Directory
- Deploy and configure Windows/macOS endpoints using MDM tools
- Document IT procedures and knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Coordinate with vendors for hardware/service procurement
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows 10/11 and macOS administration
- Basic understanding of TCP/IP networking concepts
- Strong customer service and problem-solving skills
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license required
- Experience with ServiceNow or similar ticketing systems