Job Description
Join our dynamic IT team at CapitalTech Solutions and kickstart your career in technology! We're seeking passionate entry-level IT professionals to deliver exceptional technical support across our Washington D.C. operations. As a Junior IT Support Specialist, you'll be instrumental in maintaining our digital infrastructure while receiving mentorship from industry veterans. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in the heart of the nation's capital.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage user account creation and access permissions across systems
- Assist with desktop deployments, imaging, and asset inventory
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system alerts and perform preventative maintenance
- Deliver user training on new technologies and software
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware and software issues independently
- Valid driver's license for occasional off-site support