Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate entry-level professionals to deliver exceptional technical support to our innovative Seattle-based team. You'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers eager to build foundational IT skills.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and system changes in ITSM software
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with cross-functional teams to resolve complex technical challenges
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)