Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in San Francisco's thriving tech ecosystem! We're seeking passionate tech enthusiasts to deliver exceptional user support while growing with industry-leading tools and mentorship. This hybrid role combines hands-on troubleshooting with cloud infrastructure exposure, offering a clear path to advancement in our collaborative, innovation-driven environment.
Our San Francisco headquarters features state-of-the-art facilities, flexible work arrangements, and a team dedicated to your professional development. Enjoy competitive benefits including health insurance, 401(k) matching, and learning stipends for certifications.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and cloud platforms
- Diagnose and resolve network connectivity issues, system errors, and security incidents
- Deploy and configure Windows/macOS systems, mobile devices, and cloud services (AWS/Azure)
- Document technical procedures, knowledge base articles, and asset inventory
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Implement cybersecurity best practices including patch management and access controls
- Train users on new software deployments and productivity tools
Qualifications
- Associates degree in IT or related field OR equivalent experience
- CompTIA A+, Network+, or similar certification preferred
- Hands-on experience with OS troubleshooting (Windows 10/11, macOS)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with cloud services (AWS, Azure, or Google Workspace)
- Excellent communication skills with customer service mindset
- Ability to prioritize tasks and manage multiple tickets in JIRA/ServiceNow
- Valid US work authorization required