Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in Austin's thriving tech scene! We're seeking passionate tech enthusiasts eager to learn and grow in a dynamic environment. As an entry-level member of our IT team, you'll gain hands-on experience supporting enterprise systems while working alongside industry mentors. This role offers comprehensive training, career development paths, and the chance to contribute to cutting-edge projects in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, solutions, and service requests in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity best practices implementation
- Deliver user training on new technologies and systems
- Participate in 24/7 on-call rotation (rotational basis)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs and work in server environments
- Valid Texas driver's license (for occasional equipment transport)