Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our clients. This role offers comprehensive training, mentorship, and growth opportunities within a forward-thinking organization. If you're passionate about solving technical challenges and helping others succeed, this is your perfect launchpad.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access control
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior team members on complex troubleshooting
- Conduct routine system maintenance and updates
- Deliver user training on new technologies and processes
Qualifications
- Associate degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred