Job Description
Launch your IT career with TechSolutions Inc. in Arlington! We're seeking passionate entry-level talent to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while delivering exceptional technical assistance to our clients. Our comprehensive training program and mentorship opportunities will accelerate your growth in the IT field.
Join a company that invests in its people and offers clear career progression paths. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture where your ideas matter. Located in the heart of Arlington's tech hub, you'll be at the center of innovation.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on complex technical escalations
- Conduct routine system maintenance and security updates
- Train end-users on technology best practices
- Assist with network administration tasks under supervision
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with analytical approach to technical issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment maintenance