Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing team in Oakland. As a key member of our infrastructure department, you'll gain hands-on experience with cutting-edge systems while making a tangible impact on daily operations. Our collaborative culture offers mentorship, growth opportunities, and exposure to enterprise-level technologies. If you're passionate about solving technical challenges and eager to learn in a supportive environment, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and document resolutions in ITSM systems
- Deploy and configure workstations, laptops, and mobile devices
- Assist with cybersecurity protocols including access management and patching
- Collaborate with senior engineers on infrastructure projects
- Train employees on new technologies and best practices
- Maintain inventory of IT assets and procurement documentation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of technical support or internship experience
- Proficiency with Windows OS and Microsoft Office 365
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid California driver's license for occasional equipment transport