Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our Baltimore-based clients. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 support via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct periodic system audits and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to prioritize tasks and manage multiple tickets
- Valid driver's license for occasional on-site visits