Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! InnovateTech Solutions is seeking passionate entry-level professionals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working in Louisville's thriving tech hub. Enjoy comprehensive training, mentorship from senior engineers, and clear pathways for career growth within our award-winning organization.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Manage Active Directory accounts and permissions
- Document technical procedures in knowledge base
- Provide Tier 1 support via phone, email, and remote access
- Assist with network infrastructure monitoring
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS and networking fundamentals
- CompTIA A+ or similar certification preferred
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- Proficiency with Microsoft Office 365 suite