Job Description
Join TechSolutions Memphis as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts ready to learn and grow in a dynamic environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. Be part of Memphis's thriving tech scene while making a tangible impact on our clients' digital infrastructure.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on network and system upgrades
- Assist with basic cloud services (Azure/O365) administration
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to lift 30lbs and work in varied environments (office/server room)
- Valid driver's license for occasional client site visits
- Experience with ticketing systems (ServiceNow/Jira) preferred