Job Description
Join TechNash Solutions and kickstart your IT career in Music City! We're seeking passionate entry-level talent to join our dynamic team. As a Junior IT Support Specialist, you'll be the backbone of our digital infrastructure, providing critical technical assistance to Nashville's growing tech ecosystem. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid career growth in one of America's hottest tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, server, and cloud infrastructure issues
- Document IT processes and maintain accurate knowledge base entries
- Assist with cybersecurity protocols and vulnerability assessments
- Collaborate with cross-functional teams on IT projects and deployments
- Support user onboarding and offboarding procedures
- Participate in system monitoring and performance optimization
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs and work in a server environment occasionally
- Valid driver's license for occasional off-site support