Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in enterprise technology solutions. We're seeking passionate entry-level professionals to join our dynamic IT support team in Boston. This role offers comprehensive training, mentorship from industry experts, and exposure to cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy a collaborative environment with opportunities for rapid growth in cybersecurity, cloud systems, and network administration. Our benefits package includes health insurance, 401(k) matching, and tuition reimbursement for certifications.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 500+ endpoints
- Document and resolve help desk tickets using ServiceNow with 24-hour SLA adherence
- Deploy and configure Windows 10/11 workstations and Microsoft 365 applications
- Assist with cybersecurity initiatives including vulnerability scanning and patch management
- Support cloud infrastructure on AWS and Azure environments
- Collaborate with cross-functional teams on IT projects and system upgrades
- Conduct user training on new technologies and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Experience with help desk ticketing systems (ServiceNow preferred)
- Strong analytical and problem-solving abilities with customer service mindset
- Basic knowledge of cloud platforms (AWS/Azure) and virtualization
- Excellent written/verbal communication and documentation skills