Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in the heart of Washington's tech corridor! We're seeking passionate tech newcomers to provide critical infrastructure support to our government and enterprise clients. Enjoy hybrid work, mentorship from senior engineers, and a clear path to specialization in cybersecurity or cloud technologies. Our collaborative environment offers continuous learning opportunities and the chance to work on cutting-edge projects impacting national security initiatives.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across enterprise systems
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system health and perform preventative maintenance tasks
- Participate in after-hours on-call rotation (1x monthly)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in server environments
- Valid U.S. government security clearance eligibility required