Job Description
Join TechForward Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional user support and maintain our cutting-edge infrastructure. This role offers hands-on experience with enterprise systems while accelerating your career in one of America's most innovative tech hubs. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system, phone, and chat
- Deploy and configure Windows/macOS laptops, peripherals, and mobile devices
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT procedures, knowledge base articles, and asset inventory
- Collaborate with senior engineers on cloud migrations and security implementations
- Conduct hardware/software troubleshooting and system diagnostics
- Assist with AV setups and conference room technology management
Qualifications
- Associates degree in IT/Computer Science or equivalent experience
- 1-2 years technical support internship or helpdesk experience
- CompTIA A+ or Network+ certification preferred
- Proficiency with Active Directory, Office 365, and endpoint management tools
- Strong problem-solving skills with customer service orientation
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs and work flexible hours during system outages