Job Description
Launch your IT career with TechSolutions Columbus! We're seeking motivated entry-level professionals to join our dynamic tech support team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technology in a collaborative environment.
Our comprehensive training program includes mentorship from senior engineers and opportunities for industry certification. You'll be part of a company that values innovation and professional growth, offering clear pathways to advance into specialized IT roles.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including switch/router configuration
- Document IT processes and create knowledge base articles
- Collaborate with team on system upgrades and security patches
- Monitor system performance and report anomalies
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ or similar certification preferred (not required)
- Valid Ohio driver's license (for occasional site visits)
- Passion for technology and continuous learning