Job Description
Join TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional service. As a key member of our IT team, you'll gain hands-on experience with enterprise systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear path for professional growth in Wichita's thriving tech sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory records
- Collaborate with senior engineers on infrastructure projects
- Deliver user training on company systems and security protocols
- Monitor system performance and troubleshoot escalation points
- Assist with cybersecurity initiatives and compliance requirements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support experience (internships accepted)
- Proficiency with Windows OS and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 25lbs and work in server environments
- Valid driver's license for occasional site visits