Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking motivated entry-level IT professionals to deliver exceptional technical support and drive innovation in our Raleigh headquarters. This role offers hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to career advancement in the booming Triangle tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via phone, email, and in-person
- Deploy and configure Windows 10/11 workstations, laptops, and peripherals
- Manage Active Directory accounts, group policies, and O365 licensing
- Troubleshoot network connectivity issues using Wireshark and ping tools
- Document IT processes and maintain asset management databases
- Collaborate with vendors on hardware/software deployments
- Support cloud infrastructure including Azure VMs and Intune
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Familiarity with Windows OS, Active Directory, and TCP/IP networking
- Basic scripting knowledge (PowerShell/Bash) preferred
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support
- Must be authorized to work in the US without sponsorship