Job Description
Join InnovateKC Technologies as a Junior IT Support Specialist and kickstart your career in the heart of Kansas City's thriving tech scene! We're seeking motivated tech enthusiasts to deliver exceptional IT support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while providing a clear path to career advancement. Enjoy competitive benefits, mentorship from senior engineers, and the opportunity to solve real-world IT challenges in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and group policies
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor system performance and security alerts
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- 1-2 years of help desk or internship experience
- Proficiency with Windows OS and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license required for occasional site visits