Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in sunny Tucson, AZ. As a Junior IT Support Specialist, you'll be the backbone of our technical operations, providing crucial support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while working alongside industry experts in a collaborative, growth-focused environment.
We offer competitive compensation, comprehensive benefits, and a clear path to career advancement. If you're ready to turn your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues for enterprise clients
- Install, configure, and maintain desktop systems and peripheral devices
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on system upgrades and security patches
- Assist with user training and onboarding for new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license and reliable transportation