Job Description
Join our dynamic IT team at TechSolutions Inc. as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This role offers hands-on experience with enterprise systems while working alongside experienced mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative environment that values innovation and growth.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain support ticket documentation
- Collaborate with senior IT staff on network and security initiatives
- Participate in system upgrades and patch management cycles
- Deliver training sessions for new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with Microsoft Office 365 suite
- Ability to lift 30lbs and work with hardware components
- Valid Wisconsin driver's license required for occasional site visits