Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our clients. At TechSolutions Inc., we foster innovation and growth opportunities while serving Baltimore's thriving business community. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment where your skills will flourish.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Provide remote and on-site technical support
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment handling