Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing new talent while providing critical IT infrastructure support to our clients. This entry-level role offers hands-on experience with cutting-edge systems and mentorship from industry professionals. You'll gain invaluable skills in network administration, cybersecurity fundamentals, and client relationship management in a collaborative environment. We provide comprehensive training, competitive benefits, and clear pathways for career growth. If you're passionate about technology and eager to build a solid foundation in IT, this is your opportunity to excel in Cleveland's thriving tech scene.
Responsibilities
- Provide first-level technical support to resolve hardware/software issues for 50+ employees
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network administration tasks including VPN setup and firewall monitoring
- Document IT procedures and maintain asset inventory databases
- Collaborate with senior team on cybersecurity initiatives and system updates
- Train staff on new software implementations and best practices
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Microsoft Office Suite
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification or similar technical training preferred
- Ability to lift 20lbs and work in a physical server environment occasionally
- Valid Ohio driver's license may be required for site visits