Job Description
Launch your tech career with TechSolutions Inc. in sunny Tampa! We're seeking passionate entry-level IT professionals to join our dynamic support team. Enjoy competitive benefits, mentorship from industry experts, and growth opportunities in a forward-thinking environment. Perfect for recent graduates eager to make their mark in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage help desk tickets and user inquiries via ticketing systems
- Assist with network infrastructure monitoring and maintenance
- Document technical procedures and create user documentation
- Collaborate with senior IT staff on system implementations
- Conduct basic cybersecurity protocols and data backups
- Participate in cross-departmental tech initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits