Job Description
Join TechNex Solutions as an entry-level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic Las Vegas team. You'll gain hands-on experience with enterprise systems while supporting our innovative clients. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment that values growth and innovation. Perfect for recent graduates or career changers ready to dive into the world of IT support.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document all IT support activities and maintain accurate service logs
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Support remote employees with VPN and cloud application access
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation