Job Description
Launch your tech career with TechSolutions Inc. in Atlanta! We're seeking passionate entry-level IT professionals to join our innovative team. As a Junior IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations across departments. This role offers hands-on experience with cutting-edge technologies and mentorship from industry veterans. If you're eager to grow in a collaborative environment where your problem-solving skills shine, apply today and start your journey in Georgia's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Troubleshoot hardware/software issues including OS, network connectivity, and peripherals
- Install, configure, and maintain desktop/laptop systems and mobile devices
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and adaptability
- Ability to lift 30 lbs for equipment handling