Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Colorado's thriving tech hub! We're seeking motivated tech enthusiasts to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and provide Tier 1 support to end-users
- Deploy and configure workstations, peripherals, and network devices
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Maintain asset inventory and software licensing compliance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services (Azure/GCP)
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)