Job Description
Join TechCorp Solutions as a Junior IT Support Specialist and kickstart your career in Sacramento's thriving tech hub! We're seeking motivated entry-level professionals to provide critical technical support to our clients. This role offers hands-on experience with cutting-edge technology while working alongside industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth. Perfect for recent graduates or career changers looking to build a foundation in IT support.
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions using ticketing systems like Zendesk
- Assist with network administration tasks including VPN setup and security protocols
- Train end-users on software applications and best practices
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and troubleshoot network connectivity problems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and network fundamentals
- Excellent problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Strong written and verbal communication skills
- Valid driver's license and reliable transportation for occasional on-site visits