Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to join our dynamic team in Virginia Beach. This full-time role offers comprehensive training, mentorship, and clear growth paths within our expanding IT department. Enjoy competitive benefits, a modern work environment, and the opportunity to build foundational skills while supporting our clients' technical needs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document all support tickets and maintain accurate records in our ticketing system
- Collaborate with senior technicians to resolve complex technical problems
- Assist with software deployments, updates, and system maintenance
- Deliver exceptional customer service with clear communication and patience
- Participate in cross-departmental IT projects and initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking principles
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies
- Valid driver's license for occasional off-site support