Job Description
Launch your tech career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals in Illinois to join our award-winning IT Support team. No prior experience required – we invest in your growth through hands-on certification training, mentorship from industry experts, and guaranteed career advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment where your success is our priority.
As a Junior IT Support Specialist, you'll become a technical problem-solver for our diverse client base. Our 12-week paid training covers networking fundamentals, cybersecurity basics, cloud computing, and customer service excellence. Upon completion, you'll transition into a permanent role with salary progression, continuing education stipends, and the chance to specialize in high-demand IT fields.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and security updates
- Deliver user training on new technologies and best practices
- Participate in rotational cross-departmental shadowing programs
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits
- Must pass background check and drug screening