Job Description
Are you passionate about technology and looking to launch your career in the IT industry? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Atlanta, Georgia. As a key member of our IT department, you will play a vital role in ensuring our employees have the tools and support they need to succeed.
We offer a competitive benefits package, opportunities for professional growth, and a collaborative work environment. If you are eager to learn and have a knack for problem-solving, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Manage user accounts, permissions, and access requests within Active Directory and various SaaS platforms.
- Maintain accurate records of incidents, tickets, and resolutions in the ticketing system.
- Collaborate with senior IT staff to implement IT policies and best practices.
- Participate in system upgrades and software deployments.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Windows 10/11, Microsoft Office 365, and basic networking concepts.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- High school diploma required; Bachelor's degree preferred.