Job Description
Launch your IT career with InnovateKC Tech! We're seeking passionate entry-level talent to join our dynamic support team in Kansas City's thriving tech hub. As a Junior IT Support Specialist, you'll gain hands-on experience while delivering exceptional service to our growing client base. Enjoy competitive compensation, comprehensive training, and clear career advancement pathways in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts and permissions
- Document technical issues and resolutions in ITSM systems
- Assist with network connectivity and basic security protocols
- Collaborate with senior engineers on complex escalations
- Conduct user training on software and hardware solutions
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of operating systems (Windows/macOS)
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits