Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base. Enjoy a collaborative environment, comprehensive training, and clear career growth paths. What you'll love: Competitive compensation, health benefits, flexible scheduling, and opportunities for professional development. Our culture: Innovation-focused, inclusive, and results-driven. Apply today to become part of Texas's premier tech support team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity protocols and data protection measures
- Train users on new technologies and best practices
- Contribute to IT asset inventory management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid Texas driver's license (for occasional on-site visits)