Job Description
Launch your tech career with our comprehensive training program! TechStart Solutions is seeking motivated entry-level IT Support Specialists to join our London team. No prior experience required – we provide all necessary training to transform you into a confident IT professional.
Join our dynamic environment where you'll gain hands-on experience with modern infrastructure, cybersecurity basics, and client support systems. This is your gateway to a rewarding career in technology with growth opportunities into network administration and cloud computing.
Responsibilities
- Provide first-line technical support via phone, email, and in-person
- Install and configure hardware/software systems under guidance
- Document technical issues and resolutions in ticketing systems
- Participate in weekly training modules covering IT fundamentals
- Assist with network monitoring and basic security protocols
- Collaborate with senior technicians on complex troubleshooting
- Contribute to knowledge base articles for team reference
Qualifications
- High school diploma or equivalent (STEM graduates preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Willingness to learn technical concepts and systems
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Valid right to work in the United Kingdom required