Job Description
Are you looking to launch your career in technology? Tampa Tech Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in the heart of Tampa, FL. We are committed to nurturing talent and providing a premium environment for entry-level professionals to excel.
As a Junior IT Support Specialist, you will be the first point of contact for our internal team, ensuring seamless technology operations. We offer comprehensive training and a clear path for professional growth within the IT sector.
Why Join Us?
- Modern Work Environment: Work in our state-of-the-art office in downtown Tampa.
- Professional Development: Paid training and certifications support.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
- Growth Opportunities: Potential for rapid advancement within the IT department.
Ready to take the next step in your career? Apply today!
Responsibilities
- Troubleshooting: Diagnose and resolve hardware and software issues for employees in a timely manner.
- Support: Provide tier-one technical support via phone, email, and in-person for a diverse client base.
- Onboarding: Assist in the setup and configuration of new workstations for new hires.
- Maintenance: Perform regular system updates, patch management, and security checks.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
- Hardware Management: Manage inventory of IT assets, including laptops, printers, and peripherals.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or related field preferred; High School diploma with equivalent experience accepted.
- Technical Skills: Basic understanding of Windows and macOS operating systems.
- Communication: Strong verbal and written communication skills with a focus on customer service.
- Problem Solving: Ability to troubleshoot common technical problems with a logical approach.
- Teamwork: Willingness to collaborate with cross-functional teams and senior IT staff.
- Reliability: Punctuality and a strong work ethic are essential.