Job Description
Are you eager to start a career in the tech industry but lack formal experience? TechNova Solutions is looking for a **Junior Customer Support Specialist** to join our dynamic team in London. We are committed to hiring driven individuals and providing full training to help you succeed. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment with no prior experience required.
**Why Join Us?**
- No Experience Necessary: We provide comprehensive on-the-job training.
- Career Growth: Clear pathways for advancement within the IT sector.
- Modern Environment: Work from our central London office with state-of-the-art amenities.
**Why Join Us?**
- No Experience Necessary: We provide comprehensive on-the-job training.
- Career Growth: Clear pathways for advancement within the IT sector.
- Modern Environment: Work from our central London office with state-of-the-art amenities.
Responsibilities
- Assist clients via phone, email, and live chat with technical inquiries.
- Learn to troubleshoot common software and hardware issues under supervision.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with senior team members to resolve complex tickets.
- Participate in daily training sessions to improve product knowledge.
Qualifications
- A high school diploma or equivalent qualification.
- Strong desire to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Basic computer literacy is a plus, but not mandatory.
- Reliable internet connection for remote support duties.