Job Description
Join Memphis Tech Solutions as a Junior Customer Support Specialist and launch your career in tech! We're urgently hiring motivated individuals to provide exceptional service to our growing client base. This entry-level role offers comprehensive training, career growth opportunities, and a collaborative environment where your voice matters. Help us deliver innovative solutions while building your professional network in Memphis's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document all interactions accurately in our CRM system
- Troubleshoot technical issues and escalate complex problems to senior team members
- Collaborate with sales and product teams to improve customer experiences
- Maintain detailed knowledge of company products and services
- Contribute to process improvements for customer support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong communication skills and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new technologies
- Valid driver's license and reliable transportation