Job Description
Join Urban Logistics Solutions as a Junior Customer Service Representative and launch your career in a dynamic, fast-paced environment! We're urgently hiring motivated individuals to deliver exceptional client experiences while supporting our growing operations. This is your opportunity to develop essential communication and problem-solving skills while making a real impact in Baltimore's thriving business community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and shipping requests with accuracy
- Document customer interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Contribute to process improvement initiatives
- Meet daily performance metrics for response times and resolution rates
- Attend ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Detail-oriented with excellent organizational skills
- Positive attitude and willingness to learn
- Valid Maryland driver's license (for occasional local deliveries)