Job Description
Join Valley Connect Solutions as an Entry-Level Customer Service Representative and launch your career in Fresno's thriving business community! We're seeking motivated individuals to deliver exceptional client experiences while developing valuable professional skills. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers looking to grow with a dynamic company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience accepted
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening