Job Description
Launch your tech career with our award-winning paid training program! TechLaunch Academy is seeking motivated entry-level professionals for our full-time IT Support Trainee position in Denver. No prior experience required – we provide comprehensive hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. Join our collaborative team and gain industry-recognized certifications while building a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Complete 12-week intensive training in IT infrastructure and security protocols
- Provide tier-1 technical support to enterprise clients via phone, chat, and remote access
- Deploy and configure Windows/macOS systems and peripheral devices
- Monitor network performance using industry-standard monitoring tools
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting cases
- Participate in continuous learning modules for emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication skills and customer service mindset
- Ability to work in a fast-paced, team-oriented environment
- Willingness to obtain CompTIA A+ certification during training
- Valid U.S. work authorization
- Pass background and drug screening