Job Description
Join TechGrowth Solutions as an IT Support Specialist and kickstart your career in technology! We're hiring motivated individuals in Charlotte, NC with no prior experience required. Our comprehensive 8-week paid training program will equip you with essential skills in network administration, cybersecurity fundamentals, and cloud technologies. Work with Fortune 500 clients while receiving mentorship from industry experts and earning competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support for enterprise clients via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage Active Directory accounts and permissions following security protocols
- Document technical issues and resolutions in ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on network infrastructure projects
- Conduct periodic system audits and security vulnerability assessments
- Maintain inventory of hardware/software assets and procurement logs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and willingness to learn technical skills
- Strong problem-solving abilities and customer service orientation
- Ability to lift 20 lbs and work occasional on-site client visits
- Valid driver's license with clean record for client site travel
- CompTIA A+ or Network+ certification (or commitment to obtain within 6 months)
- Experience with ticketing systems (Zendesk/ServiceNow) a plus