Job Description
Join our dynamic team at TechAdvance Solutions as an IT Support Specialist! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your tech career. This immediate hire opportunity offers a clear path to growth in San Jose's thriving tech hub. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your success is our priority. Perfect for career changers and recent graduates!
Responsibilities
- Provide Tier 1/2 technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Install, configure, and maintain desktops, laptops, and peripherals
- Document all IT activities and maintain accurate asset inventory
- Collaborate with senior engineers on complex technical escalations
- Implement cybersecurity best practices and data protection protocols
- Train end-users on new systems and software updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong customer service and communication abilities
- Ability to learn technical concepts quickly with provided training
- Comfortable working with remote support tools (e.g., TeamViewer, RDP)
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- Must be available for immediate start and full-time schedule