Job Description
Join our award-winning team in El Paso as an IT Support Specialist! We provide comprehensive paid training to launch your tech career, even if you're new to the field. CyberSecure Solutions is committed to developing talent through our immersive 8-week onboarding program covering network security, cloud infrastructure, and troubleshooting. Enjoy competitive benefits, mentorship from industry experts, and a clear path to advancement. Work in a collaborative environment supporting Fortune 500 clients while building lasting technical skills.
Responsibilities
- Complete company-sponsored technical certification training (CompTIA Network+/Security+)
- Provide Tier 1/2 support for hardware, software, and network issues
- Document incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Participate in cross-functional IT projects
- Maintain security protocols and compliance standards
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to obtain industry certifications
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for occasional client visits
- Pass background check and drug screening