Job Description
Transform your career with our paid IT training program in sunny San Diego! TechGrow Solutions is seeking motivated individuals to join our award-winning IT Support team. No prior experience required – we invest in your growth through comprehensive paid training covering networking, cybersecurity, cloud technologies, and customer service. Our 12-week immersive program combines classroom instruction with hands-on lab experience, followed by a permanent role with competitive compensation and clear advancement paths. Join our collaborative team in the heart of San Diego's tech hub and build a future-proof career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and configure workstations, servers, and cloud infrastructure
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and projects
- Monitor system health and proactively address security vulnerabilities
- Mentor junior technicians during training rotations
Qualifications
- High school diploma or equivalent; college degree preferred
- Passion for technology and eagerness to learn new skills
- Strong problem-solving abilities and customer service mindset
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license (for occasional equipment pickups)
- CompTIA A+ certification desired (training provided)