Job Description
Join Coastal Tech Solutions as an IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to deliver exceptional technical support to our diverse client base in Virginia Beach. You'll work in a collaborative environment where innovation and professional growth are prioritized. Enjoy competitive benefits, mentorship opportunities, and the chance to build foundational skills in network administration, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on infrastructure projects
- Deliver user training and support documentation
- Monitor system performance and implement security best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid Virginia driver's license for occasional site visits